24x7 Preemptive Monitoring and Alerting

– Catastrophic events rarely come without warning. In nearly all cases there are hints, clues, errors and warnings signaling trouble ahead. With proper monitoring and diagnostics, these potentially devastating events can be detected, then remediated immediately, preventing any impact on your business. With 24x7 monitoring you can be sure that these warning signs will not go unnoticed. Our team of highly trained technicians will be notified immediately of these warnings-, prompting real-time remediation - saving you hours of frustration and lost productivity.

 

Unlimited Remote Support

– With your customized support portal, users can submit trouble tickets, request remote assistance and initiate real-time chat sessions. With UNLIMITED, SECURE, Remote control support our technicians can address your questions and provide assistance on the spot! With your permission, we can login on the user’s computer and immediately provide hands on assistance or implement any neces­­­­­sary changes.

 

Unlimited Phone Support

- If you need to talk to a live person, call our support line at 713.782.HELP (4357). You will be greeted by a friendly, knowledgeable support representative. Whether you are seeking desktop support, or have a problem with your server, or your printer is just not working… help is just a phone call away.

 

Microsoft Application Support

– We will oversee Microsoft programs such as Word, Excel, Power Point or Outlook to ensure that these applications are kept current and operate reliably ensuring that you can do your work without interruptions.

 

After Hours Support

– Available during all non-business hours: Monday- Friday 6PM-8AM, Saturday & Sunday.

 

Blackberry, Iphone, and Smartphone Support

– Have internet on your phone? Get your office email calendar and contacts synched wherever you are! With the help of today's technologies we will make sure you are CONNECTED.* Depending on the system used at your office, purchase of additional software may be required.

 

Software Installation

- We will assist you in installing new application or upgrading existing software throughout your entire organization.

 

Unlimited Onsite Support

– When remote assistance is not sufficient, we will arrange for a technician to address and resolve your computer issue onsite at your location at no extra charge. Essential and Support + subscribers may receive this service billed at an hourly rate.

 

Advanced Application Support Services

– Depending on the complexity of your software environment, some of your application can be considered advanced. Advanced applications require extra care, and extra time to support. Prior to choosing a service plan, your representative will determine whether your software is advanced and what support is required.

 

Emergency Response

- Problems often occur when you least expect them. If you have a problem that could be defined as a Priority 1 issue, we will respond either remotely or onsite as quickly as possible. Essential and Support + plans may receive this service billed at an hourly rate.

 

Asset Inventory Audit and Management

– Put an end to disappearing hardware, productivity draining software installations and non work related activities! Our real-time audit will provide you with critical information on all systems, software, printers and other network devices immediately and provide immediate alerts should anything on your network change.

 

Desktop Optimization & Management

– Computers that receive weekly maintenance and tune-ups run faster, break less often and last longer than those which get attention only after a disruption of service. To keep your employee efficiency ratings high, an ECS technician will ensure that your computers receive current, up to date, service packages including Microsoft Updates, anti-virus and anti-spyware updates, disk checks and system clean-ups.

 

Spyware & Adware Removal

– Stop sensitive data from leaving your network! Spyware and Adware are malicious programs that are installed automatically, even when visiting reputable websites. Spyware may monitor the user’s Internet activity, gather files, email addresses or password information for the purpose of submitting it to an outside source. Adware collects user’s activities and habits and passes along the information to help advertising companies track user activity. Evidence of both may be unwanted pop ups or a generally slow machine. Both evidences of malware are generally uninvited and unwanted. ECS will aid in the prevention of malware by continuously monitoring your computers in addition to education of employees of practices to avoid inadvertently downloading and installing these programs.

 

Executive Reporting Services

– Take the guess work out the health of your network. Not only do we make sure your network is updated, secured and in good health, but with Executive Reporting Service we keep you informed about the status of your network as much, or as little as you like. Our representative will work with you to create reporting that is available on demand or on a recurring basis.

 

Virtual Help Desk

- Virtual Help Desk is one of our most popular features. If you or anyone in your company has a problem you can simply follow a link, and be instantly taken into our Virtual Help Desk. When logged in, you can generate new tickets, request support, or even start a live chat with an available technician. Virtual Help Desk allows you to have a central, primary point of contact for anyone in your company to effectively log, track and resolve any problems you may have.

 

Software License Management

– Stop searching for software and installation keys! We know how tedious it can be to manage software licenses in your organization. From day one we will provide you with detailed reports containing licensing, compliance, and validation, helping you maximize your license purchase and avoid any costly compliance penalties.

 

VPN Client Management

- Many organizations today have people working from other locations including their homes and on the road. One way this can be accomplished is by using Virtual Private Network or VPN. Our knowledgeable technicians will be there to answer the questions that arise regarding your VPN. We will document the programs, processes and procedures required to keep your VPN connection running. Your connectivity is our top priority and we work hard to help your user stay connect. **Additional VPN software and Server Support may be required to provide complete VPN assistance.

 

Remote Workplace - Remote Desktop

- Remote workplace provides you safe and secure control of your work PC from virtually any computer in the world. Remote Desktop works behind firewalls from virtually any PC. When you sign up for Remote Workplace we will provide access for you to connect to your work computer, or any computer at your office at no extra charge.

 

Application Blocking and Monitoring

- Its estimated that as many as 80 million “white collar” workers in the U.S. play casual games. Of that number nearly a quarter (24%) said they play at work. Application Blocking gives you the ability to monitor and block programs not appropriate for your business.

 

Anti-Virus Software Management

- Management and monitoring of your Antivirus software to make sure your computers are always protected.

 

Anti-Spyware Software Management

- Management and monitoring of your Anti-Spyware software to make sure your computers are always protected.

 

Software Patch Management

- New patches and fixes are released daily by manufacturers to fix problems, improve performance and add new features. Properly patched computers function better and last longer. Unfortunately some patches are rushed to production, and can cause the very problem they are trying to fix. As a Patch Management service we will pre-screen the patches that are available and make sure you get the full benefits of software updates, while reducing the risk of unstable patches.

 

Application Change Notification

- Some employees take it upon themselves to install various applications on work computers. Some of those can be harmful to your network. We will keep track of all application changes, and can notify you if new applications are installed.

 

Internet Usage Monitoring

- Know where your employees are going on the Internet and which applications take up large percentage of your limited bandwidth slowing down everyone's connection.

 

Printer Queue Management and Administration

– Setting up shared, workgroup printers on the server saves money and adds productivity. Our technicians will manage and administer your server print queue efficiently, streamlining the printing process, eliminating annoying errors and long setup times.

 

Domain and Workgroup Administration

– In many organizations managing network domains and workgroups is a full time job for the administrator. We will take that burden from you and make sure your network runs smoothly.

 

Microsoft Exchange Administration

– E-mail is the number one business tool in today’s environment, and Microsoft Exchange is number one product on the market. When maintained and configured correctly it will allow your company to benefit from shared calendars, address books, web access to your email, unified mailboxes, custom mail forwarding, redirection, custom permissions and many more features. We will monitor your E-mail server for errors and administer the system to work effectively in your organization.

 

Backup Management

- Backup is an important part of every business. Many businesses only realize that they do not have a backup when something goes wrong. Loss of data is one of the major causes of businesses losing money and valuable work time. Some information, when lost, could be irreplaceable. We will manage and monitor your backups to make sure they are scheduled, executed, and run successfully, assuring your security and peace of mind.

 

Microsoft SQL/Sharepoint Administration

– Database is an important tool in organizing, keeping your company’s data and interfacing it with various applications. We will make sure your databases are correctly configured and run smoothly.

 

File Sharing Permission Administration

- Every office has sensitive information to which only a specific group of people must have access. With Microsoft file and folder based permissions, we can administer who has access to what and allow you to rest easy knowing that your office files are secure.

 

User Account Management

- Do you have new employees coming in to the office? Will the employee be there for 1 week, 1 month, or 1 year? Not sure what access you need to grant to the employee. Don't worry, with User Account Management we will ask all the right questions, manage your user accounts and setup proper permissions accordingly.

 

Advanced Messaging and Collaboration

- Blackberry, Iphone, SmartPhone, Instand Messaging, RSS, Grooves, and Syndication are some of the advances collaboration tools available today. With ADMC we will work with you to make sure your office is connected.

 

Network Security and Policy Enforcement*

- Security is an important part of every business. Weak security can result in lost data, loss of clients and even fines from the government for non compliance. Working together we will make sure your business meets or exceeds compliance standards and keeps your data safe!