Server Support Plans

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ECS offers three Server Management plans that include critical monitoring and maintenance required on a regular basis. All of our plans include 24/7 remote support. For servers that require additional management, unlimited on-site support is available.

Server Support Plan

Essential Support

Support Plus+

Total Care

Support
24x7 Preemptive Monitoring and Alerting	x	x	x
Unlimited Remote Control Support	x	x	x
Unlimited Phone Support	x	x	x
Software Installation		x	x
Printer Queue Management and Administration		x	x
Priority Response		x	x
Unlimited Onsite Support			x
Advanced Application Support Services			x
After Hours, Holiday, Emergency Support (6pm-8am M-F, Sat/Sun)			x

Maintenance
Server and Hardware Inventory and Management	x	x	x
Software Patch Management	x	x	x
Proactive Event Log Monitoring	x	x	x
Domain and Workgroup Administration	x	x	x
Executive Reporting Services	x	x	x
Virtual Help Desk	x	x	x
Software License Management		x	x
Microsoft Exchange Administration		x	x
Backup Management			x
Microsoft SQL/Sharepoint Administration			x

Security
Anti-Spyware Software Management	x	x	x
Security Patch Management and Updates	x	x	x
File Sharing Permission Administration	x	x	x
Application Change Notification		x	x
User Account Management		x	x
Advanced Messaging and Collaboration			x
Network Security and Policy Enforcement*			x

Policy Enforcement includes quarterly security evaluations of network environment and intrusion prevention testing.

Installation fee of $595 per site - Waived with Term Contract.