Workstation Support Plans

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ECS provides a complete solution for supporting and managing the overall health of each computer in your company. ECS’s support plans ensure that your computers are functioning properly, protected, and secure against technology threats and disasters. Computers are in your office to help you run more efficiently and ECS ensures that is possible around the clock.

ECS offers PC Management in three plans that range from remote only support to full support, including on-site and after hours support.

Workstation Support Plan

Essential Support

Support Plus+

Total Care

Support
24x7 Preemptive Monitoring and Alerting	x	x	x
Unlimited Remote Support	x	x	x
Unlimited Phone Support	x	x	x
Microsoft Application Support	x	x	x
After Hours Support (6pm-8am M-F, Sat/Sun)		x	x
Blackberry, Iphone, and Smartphone Support		x	x
Printer Software Support		x	x
Software Installation			x
Unlimited Onsite Support			x
Advanced Application Support Services			x
Emergency & Holiday Response			x

Maintenance
Asset Inventory Audit and Management	x	x	x
Desktop Optimization & Management	x	x	x
Executive Reporting Services	x	x	x
Virtual Help Desk	x	x	x
Spyware & Adware Removal +1.		x	x
Software License Management		x	x
VPN Client Management		x	x
Remote Workplace - Remote Desktop			x
Application Blocking and Monitoring			x

Security
Anti-Virus Software Management	x	x	x
Anti-Spyware Software Management	x	x	x
Software Patch Management	x	x	x
Application Change Notification		x	x
Internet Usage Monitoring		x	x
Anti-Virus License *			x
Data Backup **			x

*AntiVirus license with Term only.

**Backup - Additional hardware purchasing may be required

Installation fee of $595 per site - Waived with Term Contract.