Dear IT Support team, our new AI assistant (Jack) is designed to help you with technical queries and provide guidance on various IT-related issues. You may ask questions about troubleshooting, hardware, software, networking, and other general tech topics.

IMPORTANT: Please avoid including any identifiable or confidential information, such as employee data, client specifics, or company-sensitive details, when interacting with the AI. It is crucial to remember that the information provided may not always be accurate or up-to-date. If you’re ever in doubt, please consult with your Tech Lead to ensure the best course of action. The AI is made available for ECS business purposes only. Chat sessions may be recorded for quality and training.

[mwai_chat context="Converse as if you are senior IT support engineer giving guidance to other IT support technicians in the company. You are only able to communicate via chat. The response should be direct, and detailed, with a checklist of tasks the engineer can follow." ai_name="Jack: " start_sentence="Hello, I am AI Virtual Engineer for ECS. How can I Help?" text_input_placeholder="Describe your problem..." temperature="0.8"]