Level II Network/Desktop Support Technician

General Summary:

We are a Managed Service Provider and a IT consulting company looking for an experienced IT Engineer (Level 2). Our company offers excellent benefits and incentives to professionals that will fit in with our organization and help us take our business to the next level. Network Engineers are strong in all the most common and popular networking technologies. The candidate needs to have at least one year of experience in an IT service company. The candidate should be a good communicator and a person who can manage well under pressure in a high pace environment. This person should be prompt and/or know the importance of communicating ETA’s to clients.  This person should be skillful at pre-project/work-briefings with each client on each project.  This person should then execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Cisco Internetworking, VPN’s, firewalls, backup systems and more. 

Position Responsibilities:

  • DAILY time entry accounting for at least 9 hours
  • Documentation of Client Networks
  • Small Projects
  • Assist Sr. Engineers on Larger projects
  • T&M service requests
  • Backup Maintenance
  • Configuration of standard POP, SMTP & Exchange clients including Outlook
  • Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences
  • Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and other equipment.
  • Network Server – Experience preferred with Windows Server
  • Configure file, print and remote access services
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
  • Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
  • Takes ownership of tasks and follows through to ensure complete resolution
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
  • Ability to pay close attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
  • Ability to provide accurate time estimates for how long a task will take
  • Understands that the success of individuals is measured by the success of their teams
  • Ability to quickly learn new technologies through the use of self-study materials and intuition
  • Ability to articulate technical information clearly and simply to non-technical people
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
  • Is self-motivated and can be self-directed when necessary
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities:

  • Experience required with Windows desktop operating systems
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with routers and firewalls
  • Experience with Terminal Services & Citrix
  • Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
  • Understanding of DNS services
  • Working Knowledge of Non Cisco Firewall Technologies – SonicWALL, Linksys, NetGear
  • Working Knowledge of Wireless Technologies
  • Knowledge of Kaseya and ConnectWise software

Credentials and Experience:

  • Engineer with two to four years’ experience
  • Minimum 2 years’ experience – Cisco Switching, VLAN, Routing, Firewalling Support
  • Minimum 2 years’ experience – Mobile Messaging Technologies (Andoird, iOS) Support
  • Minimum 2 years’ experience – Server Hardware Technologies (CPU/RAID/SCSI) Support
  • Minimum 2 years’ experience – Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
  • Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple
  • Solid dependable engineer, follows directions and maximizes billing opportunities
  • Consistently receives good client feedback


  • Flexible schedule
  • Medical coverage
  • Profit-Sharing
  • Working with a team of professionals who share a common goal.
  • Paid Time Off

Additional Requirements

Must be able to lift PC equipment (50lbs) and run local cabling.

Must have reliable transportation.

Job Type: Full-time

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