- Answer the Sales line if it rings more than 2 times
- The person answering the phone must speak clearly and cheerfully
The response is ALWAYS: "Excellent, I can help you with that!"
New Prospect Looking to speak to Sales - (Follow process outlined)
For any other callers -
- Existing Client looking for support:
- Transfer to Extension 825 (Support) - Existing Client Looking to speak to Sales:
- If Alex or Peter is available via Teams
- Ping on Teams
- If not available (Create Sales Ticket) - Vendor looking to speak to someone:
- If Alex or Peter is available via Teams
- Ping on Teams
- If not available
- Transfer to Voicemail.
(To transfer to Voicemail Dial *4+EXT - Example - *4105)
Link to know how to transfer a call in 3cx - https://www.3cx.com/user-manual/deskphone-guides/