Let’s start with the most burning question: why do you need a managed IT service provider for your business? A managed IT service provider is a third-party remotely taking care of your business technical aspects.
They are paid to ensure that your business keeps running smoothly and that you don’t have to worry about updating your computers and networks.
The managed IT service providers control the maintenance and updating of digital infrastructure, allowing the organization to focus on business.
Managed IT service providers also evaluate the current and future IT needs of the company and recommend the products or services to implement over time.
Let’s take a look at 7 benefits of managed IT services and their importance for your company:
1. Cost-effective Solutions
Small and Medium Businesses (SMBs) have a limited budget and limited resources. Hiring and maintaining their own IT team and infrastructure can be heavy on the finances of the business.
The company may end up spending a lot on various tools and IT infrastructure management.
Hiring an IT team also means that the business has to pay them a salary, benefits, and vacation time which can be costly for a small or medium-sized business and become an obstacle to their growth.
Managed IT service providers reduce labor costs by eliminating the need to hire and train IT staff. Businesses can sign a service-level agreement tailored to their specific needs, which eliminates the possibility of unexpected service costs that drain the budget.
They offer a broad base of technology and resources, that too, at a much lower price.
Managed IT service providers can also look after the necessary updates and maintenance as a part of the contract, which can otherwise cost the business a significant amount.
Most small and medium companies don’t have the ability or the time to focus on IT services, and an managed IT service provider can help fill in the gaps and reduce costs associated with hiring an internal IT department.
Unlike a system administrator focused on troubleshooting and repairing existing devices and software, a managed IT services provider will take the time to look at your workflow and recommend ways to optimize it to maximize the performance of your operations.
They do this with a view toward their bottom line, which means they are incentivized to ensure you’re getting the most out of what you’re paying for.
In terms of cost savings, hiring managers may find that they can save up to 25% – 40% by hiring a managed IT services provider rather than maintaining staff internally.
Staffing costs are also significantly reduced as there is no need for IT managers, analysts, or engineers – an external company handles all functions.
The best part is that this type of arrangement frees up internal resources and allows managers to focus on their core competencies.
Choosing the services of an managed IT service provider for small business is particularly helpful.
2. Improved Infrastructure
Several parts in an IT infrastructure require implementing various processes in advance, to ensure consistently smooth functioning.
Managed IT service providers have a preventative approach that tackles the issues before they turn into a full-fledged disaster.
Plus, they are available round-the-clock, to ensure that the infrastructure is in its best shape, and offer the business a reliable IT infrastructure along with full-time support.
Managed IT service providers can also help simplify the company’s cloud integration and business processes.
3. Access to New Technology
There are continuous technological advancements and upgrades which are necessary for businesses.
However, it can be difficult for small and medium-sized companies to constantly upgrade their technology and stay updated with advanced software in the industry that may be relevant to them.
In such scenarios, these businesses end up missing out on new technology and often work on outdated software that has a much better modern alternative.
As managed service providers have constant access to new and updated technology, they take responsibility for the maintenance and upgradation of the systems involved.
Managed IT services eliminate the concern of outdated systems within businesses. The costs of these updated systems are included in the MSP fee and save any extra expenditure to the company.
4. Expertise for Hire
Small and medium-sized businesses often lack an IT department or have a limited capacity. In such cases, the staff members in an SMB may take up multiple responsibilities and organizational roles, including IT roles.
However, a lack of expertise in the field may lead to small businesses ignoring critical functions of IT software management, which may compromise the security of the company in the long run.
With a managed IT service provider, most of the operations are taken care of by the MSPs, on behalf of the company.
It frees up the staff and allows them to focus on their primary roles and responsibilities while ensuring reliable and robust IT infrastructure and operations for the company.
5. Improved Security
If you think hackers target only large organizations, think again. According to a study by Fundera,
- 43% of cyber attacks target small businesses
- 60% of small businesses that have been a victim of cyber attacks go out of business within the next six months
And most importantly,
- Cybercrime costs small and medium businesses more than $2.2 million a year in losses
This shows that small and medium businesses need to protect their, and their customer’s data, as SMBs are highly prone to cybercrimes.
However, as SMBs may not be able to protect their IT systems from security attacks by themselves, MSPs can provide the preventative approach and necessary security infrastructure that detects and blocks an issue before it occurs.
In the event of a disaster, MSPs can identify it remotely and fix the issue immediately as they are already aware of the system. This approach also helps minimize downtime in case of cyber-attacks and cuts down on the associated costs.
6. Access to Professional IT Experts
Hiring new staff, training the in-house team or hiring IT experts can be expensive and complicated for small businesses.
The business cannot wait for a disaster or a network issue to occur to ensure the knowledge and expertise of the newly hired staff.
The in-house IT staff may be familiar with the company’s existing systems but may not be well-equipped to operate or maintain newly added or updated systems.
Managed IT service providers support the company’s network by giving them access to experienced and professional IT experts who have complete knowledge about the network.
They have dedicated personnel for each function of the IT infrastructure systems and fill in the gaps in the in-house teams’ expertise.
A majority of the time, the IT teams in small businesses are understaffed or overworked because of the lack of necessary resources. Such an environment is not conducive when a company is trying to grow.
Training a single employee from the IT department can cost several dollars without guaranteeing the employee to stay with the company over time.
MSPs eliminate the hiring and training of new employees and allow the business to expand and upgrade whenever required. A company can utilize MSPs whenever willing to scale up or scale down the business.
Why Use a Managed Service Provider?
In short, to build a sustainable technological foundation for unhindered growth!
According to the market size report by Statista, the global managed services market size was valued at 161.37 billion U.S. dollars in 2021 and is expected to exceed 300 billion U.S. dollars by 2027. More than 50% of all SMBS in the US use managed service providers for their business.
Managed IT Service Providers have seen a significant evolution in expanding the scope of services since the 1990s and have benefitted small and medium-sized businesses in several ways.
Managed IT Service Providers contribute to bridging the gap between the company’s IT department and the growing demand for stability, expansion, performance, and modern technology.
With the help of MSPs, businesses are able to save on their IT costs and focus more on improving their operations and profitability – this is one of the reasons to use a managed service provider.
The cost-effective services combined with access to a broad range of resources help the company gain return on investment (ROI).
At Expert Computer Solutions (ECS), we offer our customers a comprehensive line of managed IT services specifically designed to cater to every small business’s unique and specific requirements.
Paired with our outstanding technology and expensive technical expertise, our services offer your company critical technical support and around-the-clock protection.
To learn more, please visit our article “How to Choose Right Managed IT Service Provider – 10 Questions to Ask“.
Get in touch to know how we can serve your business needs!